Pro Video Security has a simple solutions that may repair many security DVR and camera problems without encountering for a service call. Check them out below before calling. If you still need help, remember we offer free lifetime tech support for all of our equipment. We may be able to walk you through the problem. If you still need assistance or would like to schedule a service call, call us toll free at Toll Free 888-338-1881. Our business hours are:
Monday through Friday: 9am – 7pm
Saturday: 10:30am – 5pm
- DVR or NVR not working or not recording or locked up: Like a computer, a Digital Video Recorder or Network Video Recorder has an operating system. Because of electrical static, surges or other interference, the DVR can become unstable. Simply rebooting or restarting the system can reset and repair many of these issues quickly. Try to shut down normally if possible. If this is a Windows based system, use the Start Menu and never simply unplug except as a last resort. Holding the power button for 10 seconds will also shut the unit down if you cannot access the Windows Start Menu. Unplug the unit as a last resort.
- Time Recording is incorrect: Be very careful here, as changing your DVR time may disrupt the indexing on the DVR and may require a reformat of your hard drive. Whenever doing this, make sure that there is nothing important on your hard drive. Some DVR systems require you too reformat or do it automatically. Some ask if you want to reformat. Some DVR systems are more forgiving and will not disrupt your indexing and a reformat is not required. Give us a call and our techs will advise you on which DVR is likely to become an issue changing the time. There is usually a setting in the newer DVRs that keeps the time updated with the Internet clocks automatically. Your DVR needs to be connected to the Internet of course for this feature to work.
- What if my time is wrong and I need to give the police or insurance company evidence of an event?: Best that you can document sunrise or sunset to exhibit what the time should have been. This will help clarify how many minutes or hours your DVR time is off.
- DVR Screen shows but no cameras or DVR not turning on: I know this sounds crazy but I have a friend who used to repair televisions and told me that he could not count how many customers called for service because their TV was simply unplugged. Cameras have a power supply source. It’s usually a small box located near the DVR. Make sure it is on and connected. If it is not on, unplugged or otherwise not supplying power, the cameras will not appear. The DVR has a cord from the wall that may go directly to the DVR or may have a power transformer located somewhere in between. Check all the connections to make sure they are all connected. That includes the wall, the DVR, and the place where that transformer connects in between. Check your circuit breaker/fuse box and power strip too. The power strip usually has a built in circuit breaker that can pop. It’s easy to reset by simply pushing in the usually red button.