Thanks for considering Pro Video Security for your video security and surveillance camera needs. Our fee structure is based on the video surveillance equipment required and the amount of time and materials required to complete the job. Call (888) 338-1881 to schedule an appointment or make an inquiry.
Service Calls and Repair Visits: There is a minimum $129 service call fee which includes travel, mileage and the first hour on the job site not inclusive of parts required for repair. Each additional hour is $70/hour plus any required parts. If the security equipment cannot be repaired on site, we offer free loaner DVRs so that you will keep your security cameras running while the needed repairs are taking place.
Video Installation: Video Security installation services usually require an on site free consultation and estimate. Customers who simply need video security cameras added to their existing DVR or NVR can also opt for the hourly rate as indicated above for service calls.
Remote Access Setup: Remote access setup requires that our Pro Video Security professional IT technicians set up both your router and DVR or NVR to be able to access your cameras remotely from a PC or Mac computer or a smart phone such as an Android or iPhone. The service price varies; however, the base price is $300 for a dynamic IP setup or $250 for a static IP setup. The actual cost may vary with substantial discounts for customers who have our equipment that we installed or sold. The service requires that you have high speed internet service at the location of your DVR, NVR or IP cameras. You must know your router or gateway password which is different from your wireless password that you need to access the wireless from your various devices. We can reset the router to default in order to set up the service for those who forgot their password. This may require more work and additional fees may occur.
Remote Access Repair: Some customers call after they have replaced their router, reset their router or otherwise changed something that requires us to fix the problem. This fix can generally be done remotely and incurs a $75 reset fee.
DVR and NVR Backup Services: Pro Video Security offers customers the service of backing up their security video to USB thumb drives or DVD discs. The cost for this service depends on the amount of video footage to be backed up and the speed of the DVR. This service is performed both on site or in our service stores. By bringing in your DVR or NVR, the cost of a service call is avoided.